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Improving Customer Relations

Sudhakar Kandanala • Feb 15, 2021

Improving Customer Relations: 3 Ways You May Not Have Tried


"Customers hate being 'sold' to."

Lots of people have lost their jobs in this pandemic. The upside is many of that lot have started or are starting their side hustles and businesses. Eventually, this will lead to over-saturation of markets, which results in giving customers lots of opportunities to switch their vendors and businesses. 

Whether you are just starting, or you are an established business, it is important that you improve your customer relations to make sure your customers never leave you. 

Focus Less On Selling

It's common knowledge that engaging with your customers is the building block to improving their customer journey with your business, but it is also important to know how to engage with customers. 

Understanding the psychology of a customer is key when building their journey with you. That starts with understanding concepts that customers hate being “sold” to, and it is better to lead with value rather than pushing the sale. This is the sole reason why people provide free e-books to show customers the value, build authority, and then engage with them. 

For a B2C business, sending email marketing updates or publish blogs that provide value to the ideal prospects and customers is one approach. This will build trust and loyalty with prospects which makes it 100x easier to close the sale and convert the prospect into a customer. 

Time Your Content

A popular saying with buyers is that they prefer to be treated like people, rather than numbers on the vendor’s books. Many in the business world are thinking his sentiment to heart as they seek to build and improve customer relationships. 

One of the best ways to show you understand your prospect’s and customers' needs is to ensure that you have the right content for them at the right time. For example, if you are a B2B business, and your ideal clients are accountants, then it may make sense to put out an article on how to acquire lots of customers during tax season. 

By supporting your prospects or customers with customizations, relevant content, and information, you’ll be able to address their individual needs and concerns. This is all part of offering a better customer experience.

"Buyers prefer to be treated like people, rather than numbers on the vendor’s books."


Simplify Your Customer Process

Often when people think of a customer experience, the first idea that comes to mind is to increase the number of customer touchpoints that are in the prospect's process and the customers after the sale. However, that may not always be the correct way to improve customer relationships. 

Adding more touchpoints with customers may complicate the process and make it confusing for a customer or derail the path to the sale. Instead, it is important to have a unified and simplified customer experience. By doing this, customers will learn what you do, how you do it, and that will build trust, showcase expertise, and keep the backend of your sales and customer processes simplified. 

The best way to do this is to leverage a platform that offers unification on all channels of communication, integrated with a CRM. By bringing together a CRM with other useful business applications like live chat, customer service, marketing automation, business analytics, project management, and more within a single platform, you can now get a holistic view of how every customer interacts with your business.

An ideal customer experience platform solution enables businesses to successfully target their marketing campaigns, drive sales engagement by analyzing visitor website behavior, indicates the best time to contact a lead based on metrics, informs clients on the status of the projects/deliveries, organizes tickets based on sales pipeline data, and provides a 360-degree customer view.

The ideal platform that is capable of serving businesses of all types is Zoho’s CRM plus. Zoho’s CRM is a platform that enables omnichannel communication and makes it easy to integrate all your internal team efforts while simultaneously delivering a unified experience to all your customers, which will improve closing rates and the average value of a customer. 

"By implementing software that enables customer experience, a company can unify sales, marketing, product, and support departments under one platform."

However, there are several risks associated with migrating a business to another platform. If a company already has an established clientele, then it needs to make sure that the daily processes are running smoothly, while it is upgrading its customer experience platform. And that’s where an implementation process comes in. 

Here at Sliver, we leverage Zoho to have the lowest implementation time in the business, at 50% shorter than the industry average. Whether a small business, an enterprise, or something in between, that needs onboarding assistance, our full-service consulting and professional services will help map out its unique implementation requirements. By implementing software that improves customer experience efficiently, a company can make sure that it is unifying sales, marketing, product, and support departments under one platform.

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For more information on how Sliver can implement an integrated Customer Experience platform and help your company improve customer relations, email us at info@sliverusa.com.

For a free 14-day trial of Zoho CRM Plus, the most versatile and integrated customer experience platform, use the link Zoho CRM Plus. Once you sign up, email us and we will double your trial period.



By Sudhakar Kandanala 09 Nov, 2024
In today’s digital world, your startup’s online presence can make or break your success. Whether you’re just starting or trying to scale, having a strong, consistent brand presence across social media platforms is critical. Sliver Business Services understands the unique challenges startups face in building visibility online, which is why we’ve incorporated Zoho Social into our Marketing-to-Lead process. This powerful social media management tool helps startups maximize their reach, engage with their audience, and convert followers into qualified leads. The Power of Social Media for Startups For startups, social media is one of the most cost-effective ways to grow a brand, engage with customers, and promote products or services. With the right tools and strategy, social media can quickly become your primary driver for generating leads. But it requires consistent management and monitoring, which can be overwhelming for growing businesses. Zoho Social changes the game by simplifying the way startups manage their social media accounts, allowing for more effective marketing campaigns with minimal effort. How Zoho Social Fits into the Marketing-to-Lead Process At Sliver Business Services, our Marketing-to-Lead process is designed to optimize every step of your customer acquisition funnel. Here’s how Zoho Social fits into that process: 1. Streamlined Social Media Management Managing multiple social media accounts is challenging for any business. With Zoho Social, you can control all your profiles from a single platform. Whether you’re posting on Facebook, Twitter, Instagram, LinkedIn, or Google My Business, Zoho Social lets you schedule and publish posts across all channels in one place. For startups, this is invaluable. Instead of logging into multiple accounts and posting manually in each, Zoho Social lets you save time and ensure consistent messaging across platforms. This streamlined approach helps to increase brand awareness and maintain an active presence online, which is essential for lead generation. 2. Real-Time Monitoring & Engagement In today’s fast-paced digital environment, customers expect quick responses to their inquiries and comments. Zoho Social’s real-time monitoring feature enables you to keep track of all interactions on your posts across different platforms. You can reply to comments, engage with followers, and monitor brand mentions—everything you need to keep your audience engaged. At Sliver Business Services, we use this real-time engagement to foster relationships with potential leads. Social media is no longer just about broadcasting content; it’s about having meaningful conversations that help move prospects down the sales funnel. 3. Data-Driven Insights One of the biggest challenges startups face is knowing what’s working and what’s not. Zoho Social provides detailed analytics and reports, showing you which posts are driving the most engagement, which platforms are performing the best, and how your audience is responding. This data allows you to make informed decisions about your social media strategy. For Sliver Business Services, this information is essential in optimizing our clients’ Marketing-to-Lead process. By analyzing the performance of social campaigns, we can adjust our messaging and targeting to ensure we’re generating the highest-quality leads. 4. Collaboration Across Teams Many startups operate with small teams where marketing tasks are shared across members. Zoho Social’s collaboration tools make it easy for teams to work together on social media management. You can assign roles, review posts, and collaborate on content, ensuring that every piece of communication aligns with your brand’s overall strategy. For businesses working with Sliver Business Services, we ensure that social media management fits seamlessly into their broader marketing efforts, aligning with email marketing, SEO, and other lead generation activities. Why Zoho Social Is Ideal for Startups Zoho Social is particularly well-suited for startups due to its affordability, ease of use, and scalability. Startups need marketing tools that don’t just meet their needs today but can grow with them as their audience and customer base expand. Zoho Social delivers this by offering features that range from basic social media management to advanced analytics and automation, all in one place. Key Benefits for Startups: • Cost-Effective: Affordable pricing options for growing businesses. • Time-Saving: Manage multiple platforms from one dashboard. • Scalable: Advanced features that grow with your business. • Data-Driven: Insights that help you optimize performance and results. At Sliver Business Services, we’ve seen firsthand how Zoho Social can elevate a startup’s online presence and integrate into a broader Marketing-to-Lead strategy that drives growth and success. The best part about Zoho Social is that it is part of the comprehensive business management suite: Zoho One . Zoho One is a set of fully integrate suite of 50+ business applications under one affordable subscription that any startup or business would need to operate and scale up efficiently. How we Help? In today’s competitive landscape, a strong online presence is critical for startups aiming to stand out and generate leads. Zoho Social provides the tools you need to manage and optimize your social media channels effectively, saving time and improving engagement with potential customers. At Sliver Business Services, we incorporate Zoho Social into our Marketing-to-Lead process to ensure that startups can reach their audience, engage meaningfully, and turn followers into leads. With the right strategy and tools like Zoho Social, your startup’s online presence can be a powerful asset in achieving long-term success. For more information visit us at www.sliverusa.com to learn more about how we can help you implement Zoho Social to optimize your marketing strategies and fuel your business growth. For more information visit us at https://www.sliverusa.com/systems-for-startups. You can also email us at info@sliverusa.com or call us at +1 331.888.2627. 
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